Mitigation Technician Supervisor

Royal Family E.S. is seeking a lead mitigation technician.  The lead role will provide initial site inspection, scope the loss, secure work authorization, and perform specified mitigation services.

Duties and Responsibilities:

• Provide initial site inspection
• Scope fire, wind, water and disaster related losses
• Secure the work authorization for the site
• Perform the applied structural drying per the IICRC standards
• Provide moisture mapping and documentation
• Conduct demolition after fire or flood
• Remove carpets, carpet pads, drywall, insulation etc… from job site
• Haul debris from job site to truck as well as moving customer’s personal items away from work area
• Move dehumidifiers, fans, and air scrubbers to and from work site
• Drive and operate truck and machinery (Extraction machine, mop up pump, dehumidifiers etc…)
• Participate in 24 hour on call rotation and respond with a maximum sense of urgency
• Some evening and weekend hours are necessary as Royal Family E.S. is a 24/7 disaster response company
• Record job reports accurately and completely for submission to project manager
• Learn and use our comprehensive job tracking system

Job Requirements:

• At least 3-5 years experience in the Insurance Restoration or Remodeling industries
• Previous remediation and mitigation experience required
• High school education or G.E.D.
• IICRC certified for WRT, ASD, FSRT and AMRT preferred
• Valid driver’s license and satisfactory driving record

Skills and Abilities:

• Possess the ability to help minimize the interruption to our customer’s lives through empathy and compassion for their situation
• Possess exceptional verbal and written communication skills
• Possess strong customer service skills with the ability to deal with customers under stressful situations
• Possess strong attention to detail and accuracy
• Ability to multi-task and manage time effectively by adapting quickly to changing priorities
• Ability to remain calm and focused under pressure
• Ability to handle multiple tasks in a fast paced environment and meet deadlines
• Ability to work with and manage others in a fast paced environment while providing excellent service to clients
• Ability to create and maintain solid business development relationships
• Ability to maintain professional internal and external relationships that meet company core values
• Ability to exhibit a professional, neat and clean appearance
• Ability to lift 75 lbs